Service Desk

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SERVICE DESK

We want you to have the best possible shopping experience with M2 Sports.

Our Service Desk is designed to help you to easily get information or contact us at m2sports.com. Use the menu on the left to find the subject you want to focus on.

If you can't find the information you're looking for, please contact us by the contact formula by clicking here, or email us at info@m2sports.com. If you would rather talk to someone in person, call 713-433-4475.

Thanks for shopping at M2 Sports.

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FREE SHIPPING

We now have free shipping on all items
- Valid within the U.S. (not including Hawaii or Alaska)
- Not valid on international orders

REFUSED SHIPMENTS
Any refused shipments will be charged a 20% restocking fee and credited less the original shipping costs.

SHIPPING ERRORS
It is our intention to process each order with 100% accuracy. Please accept our sincere apologies in advance for any shipping errors. Please call or e-mail us immediately to report the error. We will promptly send out the correct replacement product and pick up the incorrect items at our expense.

LOST/MISSING SHIPMENTS
Lost or missing shipments must be reported to M2sports.com within 5 business days of the expected delivery date. Should our shipping company show the lost or missing package as delivered, you will need to sign an affidavit attesting to the fact that the package was indeed not received by you. Any unreported lost or missing shipments are the responsibility of the customer and M2sports.com shall assume no liability for unreported missing or lost shipments.

DAMAGED SHIPMENTS
Should you receive any product that has been damaged in shipping please call or e-mail us immediately. It is important that you DO NOT discard the damaged packaging. We will have the shipping company pick up the damaged package and we will send out a replacement when the damaged item is received and inspected at our warehouse. All damage claims must be reported within 5 business days of receipt of goods. Any claims reported after 5 business days are subject to denial.

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WARRANTY

All products purchased from M2sports.com carry the full manufacturer warranty unless sold as a \"no warranty\" item. Special circumstance: in the event the manufacturer is no longer in business, M2sports.com will review your warranty claim and at our discretion help to provide an equitable solution. All warranty claims may only be made by the purchaser on record. Please email Info@M2sports.com regarding any warranty questions.

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RETURNS & EXCHANGES

M2sports.com is committed to you being fully satisfied with your purchase. If for any reason you would like to return the unused product, follow these guidelines.
o Items must be returned within 30 days from date of purchase.
o Call or e-mail us Info@M2sports.com for a Return Authorization number (put on all boxes)
o No refunds or exchanges without a valid RA#
o Send the unused product back to us insured for the full value.
o FedEx, UPS or USPS traceable only
o Customer is responsible for all return shipping costs.
o Upon inspection of returned product, M2sports.com, at its discretion, will issue a full or partial refund to the credit card used for the purchase less the original shipping charges. All returned items that were shipped with the free shipping promotion will be credited less the actual shipping costs.
o Customer pays price difference and new shipping costs on exchanged merchandise.
o Sorry, no returns or exchanges on closeout or sale items.

UNAUTHORIZED RETURNS
Please read the section above regarding return product procedures. Any unused items returned with out a valid Return Authorization will be assessed a 20% re-stocking fee and credited less the original shipping costs. Any used items will be denied a refund and returned to the customer at his/her expense. Warranty items are subject to inspection and only eligible for repair, replacement or disposal.

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CONTACT US

Ph: 713-433-4475

E-mail: info@m2sports.com
Click here for M2 locations

M2 Sports: Wakeboard School, Water Ski School, Summer Camp, Pro Shop, Online Store.

Phone: 713-433-4475
E-mail: info@m2sports.com

M2 Sports in Houston is the place to enjoy all of your favorite water sports activities. Whether you are interested in learning how to wakeboard, water ski, or just having some fun, M2 lets you do it all in one location. We teach kids and adults of all ages and abilities. On a manmade lake built specifically for wakeboarding and waterskiing, you'll find top notch conditions all the time. M2's friendly and knowledgeable staff will be more than happy to teach you that first step or give you the pointers you need to progress even more. Having a fully stocked pro shop on-site gives you the opportunity to demo that new ski you've been hearing about or make that yearly purchase for a new handle or gloves.

During the summer, M2 runs a full-out summer camp that gives kids the opportunity to participate in a variety of water sports. They have their choice of two-ski, one-ski, kneeboard or tube. Every child learns new skills, but most importantly, everyone has fun from the first day of camp until the last. We definitely set camp standards when it comes to 24-hour supervision for the kids. Our camp environment allows for just the right amount of independence while maintaining superior levels of safety and supervision.

Adults that attend M2 for a week of water ski or wakeboard school will have a spectacular time as well. Our professional instructors provide you with an encouraging, but intense training regimen, and also offer a bit of relaxation and/or social scene in the evenings in downtown Houston. What else could you ask for?

So come on and unleash your full wakeboarding or water skiing ability at M2 Sports!
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