We want you to have the best possible shopping experience with M2 Sports.
Our Service Desk is designed to help you to easily get information or contact us at m2sports.com. Use the menu on the left to find the subject you want to focus on.
If you can't find the information you're looking for, please contact us by the contact formula by clicking here, or email us at info@m2sports.com. If you would rather talk to someone in person, call 713-433-4475.
We now have free shipping on all items
- Valid within the U.S. (not including Hawaii or Alaska)
- Not valid on international orders
REFUSED SHIPMENTS Any refused shipments will be charged a 20% restocking fee and credited less the original shipping costs.
SHIPPING ERRORS
It is our intention to process each order with 100% accuracy. Please accept our sincere apologies in advance for any shipping errors. Please call or e-mail us immediately to report the error. We will promptly send out the correct replacement product and pick up the incorrect items at our expense.
LOST/MISSING SHIPMENTS
Lost or missing shipments must be reported to M2sports.com within 5 business days of the expected delivery date. Should our shipping company show the lost or missing package as delivered, you will need to sign an affidavit attesting to the fact that the package was indeed not received by you. Any unreported lost or missing shipments are the responsibility of the customer and M2sports.com shall assume no liability for unreported missing or lost shipments.
DAMAGED SHIPMENTS Should you receive any product that has been damaged in shipping please call or e-mail us immediately. It is important that you DO NOT discard the damaged packaging. We will have the shipping company pick up the damaged package and we will send out a replacement when the damaged item is received and inspected at our warehouse. All damage claims must be reported within 5 business days of receipt of goods. Any claims reported after 5 business days are subject to denial.
All products purchased from M2sports.com carry the full manufacturer warranty unless sold as a \"no warranty\" item. Special circumstance: in the event the manufacturer is no longer in business, M2sports.com will review your warranty claim and at our discretion help to provide an equitable solution. All warranty claims may only be made by the purchaser on record. Please email Info@M2sports.com regarding any warranty questions.
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RETURNS & EXCHANGES
M2sports.com is committed to you being fully satisfied with your purchase. If for any reason you would like to return the unused product, follow these guidelines.
o Items must be returned within 30 days from date of purchase.
o Call or e-mail us Info@M2sports.com for a Return Authorization number (put on all boxes)
o No refunds or exchanges without a valid RA#
o Send the unused product back to us insured for the full value.
o FedEx, UPS or USPS traceable only
o Customer is responsible for all return shipping costs.
o Upon inspection of returned product, M2sports.com, at its discretion, will issue a full or partial refund to the credit card used for the purchase less the original shipping charges. All returned items that were shipped with the free shipping promotion will be credited less the actual shipping costs.
o Customer pays price difference and new shipping costs on exchanged merchandise.
o Sorry, no returns or exchanges on closeout or sale items.
UNAUTHORIZED RETURNS Please read the section above regarding return product procedures. Any unused items returned with out a valid Return Authorization will be assessed a 20% re-stocking fee and credited less the original shipping costs. Any used items will be denied a refund and returned to the customer at his/her expense. Warranty items are subject to inspection and only eligible for repair, replacement or disposal.
